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issue-triage

Classify incoming customer issues by severity, assign SLA response timelines, determine the right owner, and produce a structured issue record — without requiring a ticketing system.

  • Area: Operations
  • Category: operations
  • Level: beginner
  • Input: conversation
  • Output: document
  • Setup: none
  • Roles: Operations Manager

Triages incoming customer issues by assigning severity, setting SLA timelines, and routing first-line handling.

How you ask

  • “Customer issue”
  • “New complaint”
  • “Service failure”

Inputs

  • issue_description — Customer's description of the problem or complaint
  • client — Client or account name
  • profile — Company or client profile — sector and operating context.
  • issue_description — Full description of the reported issue
  • severity — Pre-classified severity (Critical/Major/Minor/Low), or leave blank to classify first
  • issues — List of issues — one per line or as a numbered list

Outputs

  • Ranked table of all issues with severity, SLA, and routing
  • Severity level, SLA target, assigned owner, and routing rationale
  • issue-note (markdown)
  • user-specified output path for triage classification
  • user-specified output path for triage table
  • {client.issues}/ISS-{YYYY-MM-DD}-{slug}.md